Shipping policy

Lujo Veloz ships orders to customers throughout the United Kingdom.

Order Processing & Delivery

Orders are typically processed within 1–2 working days after payment has been successfully confirmed. Delivery times may vary depending on the shipping option selected during checkout.

Estimated UK Delivery Time:
2–5 working days

Shipping costs, available delivery methods, and estimated delivery times will be clearly displayed at checkout before you complete your purchase.

Delivery Information

Customers are responsible for providing accurate and complete delivery details when placing an order. Lujo Veloz cannot be held responsible for delays or delivery issues caused by:

Incorrect or incomplete shipping addresses
Courier service disruptions
Failed delivery attempts
Customs inspections or checks
Circumstances beyond our reasonable control

Delivery Issues

If your order is delayed, damaged, or appears to be missing, please contact our support team with your order number:

Support: support@lujovelozsync.com

Order Cancellations & Delivery Charges

For cancelled online orders, standard outbound delivery charges may be refunded where required under applicable UK consumer protection laws. If a customer has selected and paid for a premium or expedited delivery service, only the cost of the standard delivery option will generally be eligible for refund.

Important Compatibility Notice

Shipping confirmation does not guarantee product compatibility with every vehicle. Lujo Veloz adapters are designed for vehicles that already support factory-installed wired Apple CarPlay® or wired Android Auto™ via USB connection. Customers are encouraged to verify compatibility before purchasing to help avoid incorrect-fit orders.